FAQ

How Does UrbanDirect work?
Do the meals come ready prepared?
How many meals are in the box?
How far in advance do I need to order my box?
When will my box be delivered?
Where will my box be delivered?
How do I contact customer service?
How much is delivery?
Where do you deliver?
What ingredients are not included in the box?
Do you have a refund policy?
How Does UrbanDirect work?

UrbanDirect helps make cooking fun and easy. Sign up to receive one box, or choose a rolling subscription so we send you one box a week.

Our chefs create exciting recipes that are delicious and easy to follow.

Every week we send out a box of ingredients with enough food to make 4 meals. We include an easy-to-follow recipe along with portioned, fresh ingredients. You simply open the box, follow the recipe, and marvel at the delicious food you’ve created.

Do the meals come ready prepared?

No – you receive the ingredients and the recipes, and you do the cooking. This is a great way to learn new cooking skills and put together meals you can be proud of.

How many meals are in the box?

Each box contains 4 meals.

How far in advance do I need to order my box?

Orders for boxes close on a Wednesday. Those orders are delivered the next Monday. So make sure you get your order in before 12pm, Wednesday.

When will my box be delivered?

Boxes are delivered on a Monday between 8 and 4pm. We will let you know if there is a delay. All our boxes are insulated with ice packs, which can keep the ingredients cold for up to 8 hours.

Where will my box be delivered?

During your account set up you can select an address for delivery, either at home or at your office. You can also update and change that address when logged in so you don’t miss out on your box delivery.

How do I contact customer service?

Feel free to contact us at any time with your questions or concerns.

Our phone number is 083 457 9581
Our email address is info@urbandirect.co.za (available during office hours)

How much is delivery?

Delivery of your box is free!

Where do you deliver?

We deliver to Pretoria, Johannesburg, and East Rand (Cape Town and Durban will follow soon.)

What ingredients are not included in the box?

Certain recipes require a few small ingredients from your kitchen like olive oil, cooking oil, salt and pepper, sugar/xylitol, eggs, small amounts of milk, butter and water.

Do you have a refund policy?

We will fully reimburse any customer who is unsatisfied with the produce delivered, if they have a valid concern or complaint.

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